At BLP People Development, people are our focus. We believe people who have been equipped with the belief, skills, knowledge and confidence will provide excellent levels of service to your customers, feel motivated and valued.
However, at BLP we know that the most important factor in any training is the return on investment; if you are taking your staff away from your or their customers for any length of time we know that this impacts on your service levels and your profit. This is why we understand the importance of full evaluation – not just if your staff enjoyed the training, more importantly what positive impact this valuable time ‘out of the office’ has on your customers and your profit.
With 20 years experience in learning and development, we are able to offer a large range of training solutions to meet your business needs. Amongst other services/our most common services are:
- Sales/skills/customer service training
- Induction training
- Observation, feedback and coaching
- Assessment Centre/Interview design
- Training material design and Train the Trainer delivery
- Succession planning
- Management development
- Mystery Shopping
We are also accredited to use and train the D.I.S.C. behaviour measurement tool – invaluable in enabling people to understand themselves, their colleagues and their customers.
Although based in York, we are flexible and can cover the whole of the UK.
At BLP, your success is our success.
Call: 07943 231010
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